Refund policy

Return & Refund Policy

Last Updated: October 6, 2026

At Molinetech, we want customers to have a clear and straightforward understanding of our return and refund process.

This Return & Refund Policy applies to eligible purchases made through https://www.molinetech.com/.

1. Return Period

We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In its original condition

  • Free from stains, odors, damage, or signs of wear

  • Returned with original tags and packaging, where applicable

  • Accompanied by proof of purchase or your order information

Items that do not meet these conditions may not qualify for a refund.

2. How to Request a Return

Before sending any item back, please contact us at:

Email: hello@molinetech.com

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Relevant photographs if the item is damaged, defective, or incorrect

We will review your request and provide the applicable return instructions.

Please do not send a return without contacting us first, as unauthorized returns may not be processed correctly.

3. Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size, selected the wrong item, or for another reason that is not caused by Molinetech, return shipping costs are the responsibility of the customer.

If the return is due to our error, including an item that is:

  • Defective

  • Damaged upon arrival

  • Incorrect

  • Significantly different from what was ordered

Molinetech will be responsible for the reasonable return shipping cost or provide another appropriate resolution.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at hello@molinetech.com.

Please provide your order number and clear photographs showing the issue.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, return, or refund.

5. Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return where clearly stated on the product page.

We may also be unable to accept:

  • Items that have been worn or used

  • Items that have been washed or altered

  • Items damaged after delivery due to misuse

  • Items missing original tags where applicable

  • Items returned more than 30 days after delivery

  • Items not purchased directly from Molinetech

Any product-specific return restrictions will be disclosed where applicable before purchase.

6. Exchanges

If you need a different size, color, or item, please contact us at hello@molinetech.com.

Availability cannot be guaranteed.

Where a direct exchange is not available, you may be asked to return the eligible item for a refund and place a new order separately.

7. Refund Processing

Once your return is received, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 1–3 business days, Monday through Friday, after the return has been received, inspected, and approved.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. This additional processing time is outside Molinetech's control.

8. Original Shipping Charges

Standard shipping for eligible U.S. orders is currently free.

If additional or upgraded shipping services are offered and selected in the future, any non-refundable shipping charges will be clearly disclosed before purchase.

9. Restocking Fees

Molinetech does not charge a restocking fee for eligible returns.

Restocking Fee: $0.00

10. Refunds for Lost or Undelivered Orders

If an order appears to be lost in transit or is not delivered, please contact us at hello@molinetech.com.

We will review the available tracking and shipping information and determine the appropriate resolution based on the circumstances.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipping.

Once an order has been shipped, it can no longer be cancelled and will instead be subject to our standard return process.

12. Contact Us

For questions regarding returns, refunds, damaged items, or order issues, please contact us:

Molinetech
Website: https://www.molinetech.com/
Email: hello@molinetech.com
Phone: +44 7825 357973
Business Address: 19 Hamsterley Close, Bedford, ENG MK41 0BZ, United Kingdom

Please contact us before returning an item so that we can provide the correct return instructions and applicable return address.