Privacy policy

Privacy Policy

Last Updated: October 6, 2026

This Privacy Policy explains how Molinetech (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit or make a purchase from https://www.molinetech.com/ or otherwise interact with our services.

Molinetech is a United Kingdom-based online retailer primarily serving customers in the United States.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Personal Information You Provide

When you place an order, contact us, create an account, or otherwise interact with our store, we may collect information such as:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Account information, if applicable

  • Information you provide when contacting customer support

Payment Information

Payments are processed through third-party payment providers and Shopify-supported payment services.

We do not directly store your full payment card number or complete payment credentials. Payment information is handled by the applicable payment provider according to its own security and privacy practices.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Referring website

  • Date and time of visits

  • Website interaction information

  • Cookie and similar technology data

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process returns and refunds

  • Provide customer support

  • Communicate about orders and account activity

  • Prevent fraud, abuse, and unauthorized transactions

  • Improve our website, products, and customer experience

  • Maintain website security

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted by law or with your consent where required

3. Shopify

Our store is hosted on Shopify, which provides the ecommerce platform that enables us to offer our products and services online.

Shopify may process certain personal information in connection with hosting, checkout, payment processing, fraud prevention, analytics, and other ecommerce functions.

Shopify processes information in accordance with its own privacy practices and applicable laws.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning properly

  • Remember preferences

  • Support shopping cart and checkout functionality

  • Measure website traffic and performance

  • Understand how visitors use our website

  • Help prevent fraud

  • Support advertising and marketing activities

Some cookies may be necessary for the operation of the website, while others may be used for analytics or advertising.

Where required by applicable law, we will request consent before using non-essential cookies.

5. Analytics and Advertising

We may use third-party services to measure website performance, understand customer interactions, and support advertising.

These services may include platforms such as:

  • Google

  • Google Ads

  • Google Merchant Center

  • Pinterest

  • Shopify

  • Other analytics or advertising providers used by our store

These providers may collect information through cookies, pixels, or similar technologies in accordance with their own privacy policies.

We do not sell personal information to advertisers in exchange for money.

6. How We Share Personal Information

We may share personal information with service providers where necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and logistics providers

  • Customer support providers

  • Fraud prevention services

  • Analytics providers

  • Advertising and marketing platforms

  • IT and website service providers

  • Professional advisers

  • Government authorities where legally required

We only share information as reasonably necessary for the applicable business purpose or legal obligation.

7. International Data Transfers

Because Molinetech is based in the United Kingdom and serves customers in other countries, including the United States, personal information may be processed or stored outside the country where you live.

Where required, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with tax, accounting, legal, and regulatory obligations

Retention periods may vary depending on the type of information and applicable requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request information about how your data is used or shared

  • Request data portability where applicable

  • Opt out of certain marketing communications

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, please contact us at hello@molinetech.com.

We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you receive marketing emails from us, you may unsubscribe at any time by using the unsubscribe link included in the message or by contacting us.

Even if you opt out of marketing communications, we may still send transactional or service-related messages concerning your orders or account.

12. Children's Privacy

Our website and services are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage customers to review the privacy policies of any third-party services they use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or regulatory requirements.

When changes are made, we will update the Last Updated date shown at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Molinetech
Website: https://www.molinetech.com/
Email: hello@molinetech.com
Phone: +44 7825 357973
Address: 19 Hamsterley Close, Bedford, ENG MK41 0BZ, United Kingdom